Do I need an estimate first?
When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. You don't need to run around wasting your time gathering estimates and claims handling.

Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs. By the way, at Kiet's Auto Body Shop we do provide free, computerized estimates.

What information should I bring to the shop?
Bring your insurance company claim number and the name of the contact person. We will take it from there.

How long will it take?
Of course, that depends on the extent of the damage, however Kiet's Auto Body Shop has an unrivaled turnaround time on body repairs. We avoid the backups that plague so many other repair facilities, The number of technicians, the size of the facility, the state of the art equipment, as well as our advanced vehicle tracking software system helps to ensure on-time delivery.

What results can I expect?
Expect the best. Kiet's Auto Body Shop features factory assembly equipment, and technicians who are I-CAR, ASE and factory trained, all designed to precisely restore your vehicle to the highest industry standards.

Can I get alternative transportation while my vehicle is being repaired?
As a customer of Kiet's Auto Body Shop, you will be treated to a courtesy ride to your home or office. In addition, we can assist you in arranging for a rental car. We have negotiated special rates and pick-up procedures with Enterprise car rental for our customers.

Does my insurance company cover scratches?
Most insurance policies cover scratches under their comprehensive coverage. A distinct advantage is that these claims do not necessarily affect your insurance rates for collision coverage.

Will my rate be increased?
We really can't tell if your rates will be increased or not, since we only handle the repair of your vehicle. Your agent or insurance company should be able to tell you if your rates will change.

Since the other party is at fault why do I have to pay my deductible?
Your deductible is what you agreed to pay when you purchased your policy. If you are pursuing a claim under your policy, you may have a deductible. If the other party is at fault, your insurance company should try to pursue reimbursement of your deductible through that other party.

What if I need a rental vehicle?
INSURED'S: If your insurance company is paying for the repairs you may have an endorsement for Loss of Use on your policy. Your insurance policy will spell out the amount of rental coverage exactly. Ask your insurance claims representative for details. Free Loaner Car FOR CLIENT if you do not have car rental on your Auto Policy.

CLAIMANTS: If the other party is paying for the repairs they will also reimburse you for reasonable transportation while your vehicle is in the repair facility. This should include the daily rate, daily license fee, plus tax. Insurance on your personal vehicle may extend to your rental vehicle, so we recommend that you check with your insurance company.

What does it mean if my vehicle is a total loss?
It means that it would not be cost effective to have the vehicle repaired due to the damages it sustained.

What happens when vehicle is deemed a total loss?
The insurance company has their Total Loss Specialist run a local market valuation specific to the year, make, model, condition and mileage of your vehicle. The Specialist will then contact you regarding the valuation. This should include the vehicle replacement cost and tax and license fees. Your insurance company will also pay for any charges to your vehicle at the shop and pick up your vehicle for sale at auction to a salvage yard.